For specific shipping inquiries, questions, or concerns, please contact: 877-342-8431 x3.
The warranted period begins from the date of sale from Manufacturer or a reseller to the installing party, or six months from the date of sale from Manufacturer to a reseller, whichever occurs first.
The default warranted period for the Manufacturer’s product is 2 years, with the option for an additional 3 (total of 5 years) during the time of purchase.
Should a product fail to perform as described above within the warrantied period, it will be repaired or replaced with the same or functionally equivalent product by Manufacturer, at its discretion, free of charge provided you: (1) return the failed product to Manufacturer with shipping charge prepaid, and (2) provide Manufacturer with proof of the original date of purchase. Repaired or replacement products will be returned to you with shipping charges prepaid.
Replacement products may be refurbished or contain refurbished materials. If Manufacturer, by its sole determination, is unable to repair or replace the defective product, it will refund the depreciated purchase price of the product.
This warranty does not apply if, in the judgment of Manufacturer, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to product manual instructions, has been modified in any way, has had any serial number removed or has had the QA sticker removed from the back panel screw, or has been defaced, including modifications to, removal of, or unauthorized overlays on front sticker. Repair by anyone other than Manufacturer or an approved agent will void this warranty. The maximum liability of Manufacturer under this warranty is limited to the purchase price of the product covered in the warranty.
Prior to returning any defective product, the end customer or the reseller from whom the end customer originally purchased the product must obtain a Return Materials Authorization (RMA) number from Manufacturer. All defective products should be returned to the Manufacturer with shipping charges prepaid. Manufacturer will not accept collect shipments. Manufacturer is not responsible for any devices shipped without an RMA number.
Except as specifically provided in this agreement or as required by law, the warranties and remedies stated above are exclusive and in lieu of all others, oral or written, express or implied. Any and all other warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement of third party rights are expressly excluded. Manufacturer shall not under any circumstances be liable to any person for any special, incidental, indirect, or consequential damages, including, without limitation, damages resulting from use or malfunction of the products, loss of profits or revenues, or cost of replacement goods, even if Manufacturer is informed in advance of the possibility of such damages.
|SKU||Description||Maximum time warranted|
|HP200TPL||TP-Link HomePlug AV adapter||2 years|
|HP300AT||Actiontec HomePlug AV adapter||1 year|
|HP200AT||Actiontec HomePlug AV adapter||1 year|
|SCT-XXXX-XXX||Magnelab split-core CT||5 years|
NOTE: This list is not complete and is subject to change.
Unless otherwise agreed in writing, payment for data service shall be made in full prior to the beginning of the data coverage period. The customer will be notified both 30 days and 14 days prior to the ending of the data coverage period. If payment for renewal is not received by the end of the data coverage period, the coverage will be suspended. After 60 days, the suspended account will be cancelled and will require a $25 fee to reactivate.
If the customer wishes to cancel an active data plan prior to the end of the data coverage period for any reason, the customer will be charged a one-time fee of $100 and be refunded the prorated unused portion of their data coverage. It is the responsibility of the customer to determine proper connectivity to the network prior to purchasing a data plan.
The customer understands that actual signal availability in any given area depends on a combination of factors and is beyond the control of eGauge Systems. Neither eGauge Systems nor the carrier provider will have any liability to the customer or other third parties for limitations or interruptions in coverage.
eGauge Systems reserves the right to terminate coverage if eGauge Systems or the carrier provider lose or terminate coverage in a geographic region, or changes in circumstance result in a material adverse impact on eGauge Systems’ cost basis in accessing coverage or if eGauge Systems determines continued support of network services becomes commercially unreasonable. Any unused portion of the data coverage will be refunded to the customer at a prorated amount. Data plan pricing is subject to change upon renewal.