• eGauge Systems LLC is a Boulder, Colorado based company. Boulder ranks as a top city for quality of life and tech culture in a state noted for the meteoric rise of its technology industry and its natural beauty.
• eGauge was awarded a Colorado Companies to Watch award in 2014 and is active in supporting local community programs.
• All employees have the advantage of working in a small company that has been growing consistently and organically since its inception.
• All employees are involved in an ongoing dialogue and are welcome to present their ideas in our close-knit and casual work atmosphere. Ideal applicants should want to grow with the company, and there is a lot of room to increase your value by bettering the product.
• While we maintain a solid core group - most employees work out of the same location, which facilitates constructive collaboration - hours and work location are flexible based on employee needs for most positions.
• We offer catered company lunch every week, and have an Inada DreamWave massage chair in the office for use.
• Salaried positions include a 401K match, health care, and a monthly profit-sharing bonus program. An RTD EcoPass is also issued which allows unlimited rail and bus rides, including local, regional and SkyRide airport buses.
• Unlike many tech companies, at eGauge we strive to make working fun and rewarding with a healthy work-life balance.

eGauge Systems is seeking a technical support associate to provide phone and email support to customers. This position will primarily involve answering phone calls, returning voice-mails, and answering emails during business hours. eGauge Systems LLC provides technologically advanced energy monitoring systems at affordable prices. We help to make energy data easy to understand and access while providing friendly, outstanding customer support. Our aim is to enable our customers to reduce their energy usage and costs by providing highly accurate data and real-time visualization tools, which is great for both the environment and you. We have a casual work environment and offer competitive benefits.

There is opportunity for the employee to advance within the company based upon performance. An individual with coding or testing experience (or interest and ability to learn) will also have the opportunity to engage in software testing.

Responsibilities:

• Handle customer service phone calls and emails
• Provide technical phone and email support and information to contractors, IT personnel, homeowners, and electricians
• Consider the validity of warranty claims
• 40 Hours in office, 9-5 M-F

• Basic computer/web proficiency and typing skills
• Ability and willingness to learn quickly
• Ability to communicate clearly and patiently
• Strong English grammar, spelling and speaking skills
• Critical thinking skills and problem solving
• Ability to operate in a fast-paced environment with varying amounts of phone and email traffic
• Interpersonal skills

• Basic electrical knowledge (current, voltage, power, and their relations)
• Customer service experience both via phone and email
• Interest in smart grid/energy studies
• Linux environment / code development or testing experience

• Non-English language skills

• 401K retirement match
• Health Insurance
• Short-term and long-term disability insurance and life insurance
• Monthly profit-sharing bonus program
• RTD EcoPass for free unlimited bus/train rides
• Relaxed environment, no dress code
• Weekly company lunch, snacks, massage chair in office