If you experience any problems with eGauge or one of its accessories, please review the documentation available on this page. If these do not help resolve the problem, please contact tech support via email at:firstname.lastname@example.org
If your product has phone in support, feel free to contact us at
Provided you are connected to the device directly through your LAN (not through egauge.net) you can enter username "owner"' and password "default''. You can ensure that you're directly connected to the device by clicking the "LAN Access'' link at the top right of the device web pages.
Register Which register should appear in the defined style Color Color for the chosen register Line Line style and thickness Sign Whether to style the line for positive, negative, or both sign
This answer applies only when a Netgear HomePlug 1.0 adapter is in use! With Actiontec adapters (or any Turbo-mode HomePlug adapter), there is no issue connecting to Cisco Catalyst switches. Also, this question only applies to professional-grade Catalyst Cisco products, not to Cisco home routers or switches.
Jan 6 19:41:46 192.168.1.15 1041767: 1041766: Jan 6 19:41:46.038 MST: %ETHCNTR-3-HALF_DUX_COLLISION_EXCEED_THRESHOLD: Collisions at FastEthernet0/14 exceed threshold. Considered as loop-back. Jan 6 19:41:46 192.168.1.15 1041768: 1041767: Jan 6 19:41:46.038 MST: %PM-4-ERR_DISABLE: loopback error detected on Fa0/14, putting Fa0/14 in err-disable stateTo work around this issue, change the switch configuration to force full-duplex mode on the port. That is, turn off auto-negotiation and force the port into full-duplex mode, even though the HomePlug adapter advertises itself as a half-duplex device only. Alternatively, replace the HomePlug adapter with a Turbo-mode adapter (85Mbps).
First, power-cycle the eGauge. See the answer to the next question ``How do I power-cycle the eGauge?'' for details on how to do this. Second, try unplugging the HomePlug adapter and then plugging it back in. This retrains the HomePlug-adapter and will often bring the device back.
Third, let's find out if the device can be accessed locally. We will use DEVNAME as a stand-in for the name of your device (e.g., for eGauge9999 or whatever the real name of your device is). Using a computer that is connected to the same LAN as the eGauge, open a browser and open one of the following two URLs, depending on the type of your computer:
http://DEVNAME/ (on Windows-computers) http://DEVNAME.local/ (on Mac or Linux computers)
If this URL loads and you get a graph that's updating, the eGauge is working fine and accessible through your LAN. If the URL does not load, check the following:
Fourth, let's find out whether the eGauge is connected to the server at egauge.net. Open a browser on a computer and try to load this URL:
If the page loads fine and results in a graph that's updating, your eGauge is fully operational. If the page does not load, it indicates a problem in your LAN environment. For example, the DCHP server on your LAN may be handing out incorrect Internet information. Please consult an IT professional for further help.
You may use the complete guide, Tutorial 6: Directly Connecting to the eGauge
Here are the recommended steps to establish communication with an eGauge when the HomePlug adapter or eGauge Ethernet port is directly connected into the Ethernet port of a computer:
1. Configure the computer's Ethernet-port to a static IP address of 192.168.1.11. The exact steps to do this vary with the operating system of the computer. For Mac OS X, this can be done by clicking on the Apple Menu's "System Preferences", then on "Network Control Panels". For Windows, this can be done by starting the "Control Panel", then selecting the "Network and Sharing Center". For Linux, this can be done by selecting "System", then "Administration", then "Network Tools".
2. Power-cycle the eGauge main unit (turn off the breakers it is wired to, wait for 5 seconds, then turn them back on).
3. If you can see the Status LED of the eGauge, it should be blinking green/cyan (light-blue) now.
4. Open a browser on the computer, then type the address
http://192.168.1.88into the browser's location bar, then press the Enter key.
5. At this point, you should be connected to the device.
In your breaker-panel, locate the breaker to which the eGauge is wired. This breaker should be labelled "eGauge Disconnect" or something similar. Once you locate the breaker, trip it so power is off, wait 5 seconds, then turn it back on. Normally, there is a single multi-pole breaker for eGauge, but in some cases there may be two or three separate breakers (one per phase/leg). In the latter case, turn off all eGauge breakers, leave them off for 5 seconds, then turn them all back on.
For example: http://egaugehq.egaug.es/?lang=es Available language codes include:http://DEVNAME.egaug.es/?lang=LANGUAGE_CODE
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