Merchandise purchased through eGauge Systems LLC may be returned
within 30 days of the receipt of the product. You will receive
a refund or credit towards your account, provided the
merchandise is returned in the original packaging in new and
resalable condition with manuals, and all accessories
included. If any component of the returned product is missing,
the return procedure is breached and eGauge Sytems LLC may
reject the return or may choose to impose additional charges for
replacement of the missing component.
A 15% restock fee may be charged for returns. Custom built
items, are non-returnable. Unless an error was made by eGauge
Systems LLC, shipping charges are not refundable.
Before returning items, it is necessary to call and speak with
your sales representative to obtain an RMA number for your
return. Once you have been instructed where to return the item
you are responsible for shipping charges back to that
address. Once issued, RMA numbers are valid for 30 days from
the date issued and items must be received in that time
frame. Please reference this number in a clear location on the
outside of the package when returning product. The customer
shall be responsible for the return of any unused product and
agrees to use only reputable carriers capable of providing
proof or delivery and insurance for the value of the shipment.