What is eGuard?

The eGuard Manager is our free administrative management system for eGauge devices. It allows an individual or company to monitor and manage multiple eGauge systems from a single, web-based interface and displays the current status and statistics for all devices within a user’s account.
With eGuard you can:
  • Send alerts pertaining to abnormal/unexpected measurements, functionality, and connectivity of a particular device
  • View the device or group of devices on a live map
  • Configure individual devices
  • Create permissions and limit access based upon admin created groups
Who is eGuard for?
eGuard is designed to make the administration of multiple eGauge devices simpler; as such, it is an ideal tool for organizations who need to manage large numbers of eGauge devices. For installers and device administrators, eGuard can be used as a troubleshooting and customer relationship management tool. For example, installers can tie a customer's contact information and other relevant installation information to a specific eGauge. It can also be used as a performance verification tool to judge the overall measurements of several installations.
Accessing eGuard
eGuard access requires the creation of an account at with egauge.net. From there, the user can request access to currently existing devices from an administrator, or add their own devices by contacting support@egauge.net. eGuard can be accessed from a user's account settings .

Main eGuard Interface

The new main eGuard interface allows an administrator to monitor a virtually unlimited number of units simultaneously. It is loaded with many new features Devices can be accessed individually from this interface by clicking on the device name, with a summary for each located within the device table.

Central Web Interface
The main eGuard table offers a centralized location on the web to view aggregate data from all your devices and is powerful enough to seemlessly do this for thousands of devices in the field.
Hourly Status and Usage Updates
eGuard will automatically update measurement statistics and device status in the overview page every hour. This allows users to determine the health of multiple systems at a glance.
Powerful Search Functions
Managers and System Administrators can utilize eGuard's search function to search by device name, job/site, and device label. As the number of registered units grows, users will still be able to quickly locate a specific unit.
eGauge Map
If location information (latitude and longitude) are entered into an eGauge unit, the Map function provides detailed geographical data, including satellite or street view images sourced from Google Maps. This functionality is disabled by default for security reasons.

Device Details and Configuration

The Device Detail page allows for the viewing and configuration of an individual device. A user can: 1) reset the password on a device; 2) toggle remote administration control; 3) change the remote register configuration; 4) download the most recent firmware.
Device Configuration
The eGuard Device page allows remote configuration of eGauge devices, with different options based on manager or Administrator permissions.
Device and Site Notes
The job name and installer notes can be updated and saved on this page. A device can also be linked to a site you control, and the corresponding site can be edited.

What is eGuard's Access Manager ?

The eGuard manager features a hierarchy-based access system that allows for the creation of two user classes (administrator and manager) and multiple nested sub groups. Each user class has specific permissions and viewing rights and can be created or managed from the Access Manager, which is broken into several managers:
Permission Manager
Create and manage a users' access to your groups and their devices, with easy search and sort options. Users can request access to other users' groups as well as approve, modify and remove access from the groups they administrate or manage.
Group Manager
The Group Manager allows you to manage your grouping hierarchy and access for your devices. It allows for easy searching, creation, modification and deletion of groups.
Alert Manager
eGuard Alerts provide a way to ensure your energy use and/or generation is where you want it to be. eGuard can be configured to provide email alerts when a variety of conditions are met in the Alerts Manager for your grouped devices. Alerts are sortable and searchable by group target, criteria and type and include:

  • Lack of Connection
  • Difference in Device Time
  • Energy Generation
  • Energy Usage


Site Manager
The Site Manager allows devices to be linked to a specific installation site, and can be used for storing site information and reporting info. The linking of devices to a site is optional.
Device Manager
The Device Manager is another way to search and modify your devices' assignments to your groups. Assignments can be sorted by device name, label, jobname or site.


Access-rights Management within eGuard

The access-rights system within eGuard is designed to enable delegation both within a single company and across companies. Within a single company, there may be multiple administrators with equal rights. eGuard reflects this as administrators managing the same group. If a company has subsidiaries or franchisees, it may be desirable to delegate administration of certain devices to particular subsidiaries/franchisees. eGuard reflects this by assigning the device to a subgroup of the main group and then having the subsidiaries/franchisees be administrators of those subgroups. In this fashion, subsidiaries/franchisees have full control over their own devices, while still giving full rights to the administrators of the parent company.

Another type of delegation occurs when an entity owns a set of devices but wants to grant another entity the right to manage all or some of the devices. In eGuard, this can be accomplished by assigning the devices to a subgroup and then granting the second entity the right to manage that group. The manager will be able to manage the devices within the subgroup he or she manages (e.g., turn on/off remote administration) but will not be authorized to affect the rights of the first entity (administrators).

Groups
eGuard manages access-rights based primarily on the group that a device belongs to. Group are hierarchical; the left-most component is the top-level component, right-most the bottom component. For example, given group structure of fruit:apple:fuji, fruit would be the parent of apple, and apple would be the parent of fuji. If a user had certain rights for group fruit those rights automatically apply to all subgroups as well. However, if another user had rights only to group fruit:pear, then those rights would not apply to fruit apple or any of its subgroups.
Managers
Managers have access to all the devices in the group(s) that they manage. They have the right to perform the following operations:
  • View the device data collected by eGuard, that is average power produced/consumed, firmware version, network speed, internal device temperature, up/down status of the device, and availability.
  • Turn on/off remote administration on a device.
  • Reassign a device to another group, provided the device stays within a parent-group which the manager is managing. For example, if a manager has access to group fruit, then he or she could move the device to any sub-group under fruit but not to group meats, even if the manager also had access to that group. This is because there is no shared parent-group between the two. As another example, a manager of fruit:apple could move a device to group fruit:apple:fuji (because fruit:apple is a shared parent), but not to fruit:pear (because even though fruit is a common parent, the manager doesn't have access to that parent).
  • Create a subgroup for any of the managed groups.
  • Delete a subgroup, provided no devices are assigned to that subgroup.
  • View the site/job-name associated with a device (if any), as well as the site notes.
  • Download firmware updates.
  • Read installer notes on a device.
Administrators
Administrators are users who have special rights in administrating the devices belonging to a particular company. A user can be the administrator of at most one group and its subgroups (in addition to being manager of other groups). Compared to managers, administrators have the following additional rights:
  • Upon request, may grant other users the right to manage or administer their group or a subgroup thereof.
  • May revoke the right of other users to manage or administer a (sub-)group. All administrators for a given group are treated equally, so administrator A may revoke the right from administrator B of the same group and vice versa. However, an administrator of a subgroup cannot affect the rights of an administrator managing a supergroup of that subgroup.
  • May view/edit the installation notes associated with a device (if any).
  • May edit the site/job-name associated with a device (if any) as well as the site notes.
  • May copy configuration from one device to another that they also administrate.
  • May view priveleged device info.

Administrator vs. Manager — how to choose?

As a rule-of-thumb, if you're a reseller and you have a customer that buys more than one or two devices from you, you'll probably want to create a new sub-group for that customer. Make that customer the administrator of that sub-group. When you sell a device to that customer, use eGuard to assign the devices just sold to the customer's sub-group. This way, the customer will have full control over his/her devices. You will still have access to the device, but should of course respect the customer's ownership. Note that the customer can then create his or her own subgroups and sub-divide administration of the devices even further.

If a customer buys a device through some channel and then hires a third party to install the device, it is often useful to allow the installer to manage the device(s) that were installed for the customer. This way, the installer has an easy way to track the health of the device(s) that s/he installed and it also allows the installer to make, e.g., adjustments to a device's settings if needed. This can be accomplished in eGuard as follows: the customer creates a subgroup for the installer and then allows the installer to manage that subgroup ( without marking the installer as an administrator).